President and CEO
Susan has worked with libraries and local governments for over 30 years. Her professional career has been dedicated to assisting city and county executives initiate and manage change in their organizations so that citizens and businesses are receiving the strongest possible services. She comes to ULC from her position as Research, Development and Strategic Partners Executive at the International City/County Management Association (ICMA).
Senior Program Manager
Lourdes manages the Edge State Library Program, working closely with state library partners to secure broad adoption across their states. Lourdes supports and builds ULC and Edge's national presence and value at national, state and regional conferences. Before joining ULC, she worked at the Illinois Housing Development Authority to administer a TARP Program intended to help struggling Illinois homeowners avoid foreclosure. Lourdes holds a Master in Public Policy with a concentration in local economic development.
Coordinator to the CEO
Jordan supports the President and CEO as well as the ULC staff in program coordination, logistics and day-to-day operations. Prior to joining ULC, Jordan was the assistant supervisor medical assistant at a medical clinic where he was the primary point of contact to patients and a liaison to the clinic's business clients. Jordan holds a Bachelor of Science in health sciences from James Madison University, a Master of Science in administration leadership and supervision in education from Virginia State University and a Master of Science in public health from Liberty University.
Director of Strategic Initiatives
Jen focuses on designing and leading ULC’s strategic initiatives, ensuring that the programs address the critical issues facing members now and in the future. Her career includes over 20 years of program development and leadership in community and nonprofit organizations. Before coming to ULC, Jen served as the vice president of research and innovation at the Industrial Research Institute and vice president of innovation and new product development at the American Society of Association Executives.
Director of Conferences and Community Engagement
Colleen has extensive marketing, PR, business development and conference planning experience. Prior to ULC, Colleen worked with several consumer and health care companies on brand recognition, market research and image consulting. Colleen manages the planning and execution of forums, gatherings and programs offered by ULC and its partners.
With over 10 years as a membership engagement professional, Na’Denna has expertise in member recruitment and retention strategies, client relations and program implementation. She has committed her career to supporting populations that need the most support and will continue these efforts at ULC by helping to build educated, healthy and sustainable communities. Before joining ULC, Na’Denna worked with several national nonprofit organizations on member strategic planning, database management and measurement and evaluation tactics. Na’Denna holds a Bachelor of Arts in journalism and political science from Eastern Michigan University and a Master of Science in integrated marketing and communication from Roosevelt University.
Ximena supports ULC's programs. She is currently a junior at George Washington University studying international development. Ximena wishes to dedicate her career to racial equity and educational development, whether it be internationally or domestically. Prior to ULC, Ximena interned at the Mexican Embassy in Washington, D.C., and at an international development organization in Cameroon called Breaking Ground.
Finance and Administration Executive
Angela has dedicated her career to building strong communities. At ULC since 1999, she has supported the creation of national initiatives to advance education and learning, strengthen public access technology, celebrate innovators and communicate the value of the public library in the 21st century. Angela has a Masters of Business Administration from Loyola University-Chicago and over 25 years of nonprofit management experience including the founding administrative director of the Tony Award-winning Lookingglass Theatre Company.
Director of Communications
Paul works to increase ULC’s profile in the media, raise the visibility of issues important to the organization and its membership and expand ULC’s digital presence. Paul has over 15 years of communications experience in the public and nonprofit sectors. Prior to joining ULC, he was the director of communications at the American Constitution Society. Paul’s communications experience also includes serving as the deputy director of communications at the Human Rights Campaign, the communications manager at the National Criminal Justice Association, the public and media relations officer at the Wisconsin Office of Justice Assistance and as a television news reporter. Paul holds a Bachelor of Arts in journalism and mass communication from the University of Wisconsin-Milwaukee and a Master of Public Administration from American University.
Christine comes to ULC from Educational Research Service where she was the Office Manager. She has over 15 years of experience working for a nonprofit handling most of the accounting and financial activities for the organization. Prior to her last position, she was responsible for the publication fulfillment process as well as membership invoicing.
Nikolas supports ULC’s communication and outreach efforts, helping with messaging, expanding ULC’s digital presence and supporting media relations. Nikolas graduated from George Washington University in 2018 with a Bachelor of Arts in environmental studies.
Curtis supports the development of ULC's communications and outreach efforts by overseeing social media engagement, creating and managing written and designed content, assisting in public relations initiatives and helping to strengthen brand messaging. Prior to joining ULC, Curtis was the senior marketing manager at the National Club Association. Curtis currently serves on the board of directors of the American Advertising Federation's Washington, D.C. chapter. Curtis holds a Bachelor of Arts in English from the University of Pennsylvania and a Master of Fine Arts in creative writing from New York University.
Matthew is responsible for supporting customer service, updating ULC’s Knowledge Center and facilitating conversation in ULC e-Discussion Groups. Prior to joining ULC, Matthew graduated from YearUp in 2017 with a certificate in business operations.