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Susan Benton 2021

Susan Benton (she, her, hers)

President and CEO

Susan has worked with libraries and local governments for over 30 years. Her professional career has been dedicated to assisting city and county executives initiate and manage change in their organizations so that citizens and businesses are receiving the strongest possible services. She comes to ULC from her position as Research, Development and Strategic Partners Executive at the International City/County Management Association.


Lourdes Aceves (she, her, hers)

Director of Edge

Lourdes Aceves joined ULC in 2013 to launch the Edge Initiative, a first-of-its-kind program to advance the digital inclusion leadership of public libraries. She has dedicated the last eight years to working closely with state and public library leaders and organizational partners to grow an evaluation culture, build public library capacity and advance outcome measurement in the public library sector. Lourdes is passionate about equipping public libraries to make informed, evidence-based decisions and understand how technology services are being used.

Carsyn Fessenden

Carsyn Fessenden (she, her, hers)

Communications Intern

Carsyn is a junior at The George Washington University pursuing a major in international affairs with a concentration in environmental studies and a minor in history. She is excited to be working with the rest of the ULC team for her spring semester and hopes to further hone her communication skills. After she earns her undergraduate degree, Carsyn plans on attending graduate school to achieve a master’s degree in history. In her free time, she loves to cook, listen to music and serve as the president of GWU’s club field hockey team. In the future, Carsyn would like to further pursue history and eventually become a professor to share her passion with others.

Angela 330 Oct2019

Angela Goodrich (she, her, hers)

Finance and Administration Executive

Angela has dedicated her career to building strong communities. At ULC since 1999, she has supported the creation of national initiatives to advance education and learning, strengthen public access technology, celebrate innovators and communicate the value of the public library in the 21st century. Angela has a Masters of Business Administration from Loyola University-Chicago and over 25 years of nonprofit management experience including the founding administrative director of the Tony Award-winning Lookingglass Theatre Company.

330 Christine

Christine Merzazada

Finance Manager

Christine comes to ULC from Educational Research Service where she was the office manager. She has over 15 years of experience working for a nonprofit handling most of the accounting and financial activities for the organization. Prior to her last position, she was responsible for the publication fulfillment process as well as membership invoicing.

330 Colleen

Colleen Morsli (she, her, hers)

Director of Community Engagement

Colleen has extensive marketing, PR, business development and conference planning experience. Prior to ULC, Colleen worked with several consumer and health care companies on brand recognition, market research and image consulting. Colleen manages the planning and execution of forums, gatherings and programs offered by ULC and its partners.

Paul Negron

Paul Negron (he, him, his)

Director of Communications

Paul leads the development and management of ULC's communications strategies, messaging and branding. An experienced storyteller for local, state and national audiences, he has a proven track record of driving communications and social media strategy. Prior to joining ULC, Paul served as the public affairs specialist for the D.C. State Board of Education. He holds a Bachelor of Arts in communications from Washington and Lee University and a master’s degree in public relations and corporate communications from Georgetown University.

Chloe Novillos

Chloe Novillos (she, her, hers)

Communications Coordinator

Chloe finds passion in empowering communities of color through her position as a communications coordinator at ULC. With a bachelor of arts degree in American Studies and Political Science from The George Washington University, she is continuing her work in nonprofit organizations. Prior to joining ULC, she worked as a content and exhibit coordinator for a design firm where she explored her passion for interpretive planning and image research. She also worked as a policy and advocacy associate for the OCA National Center where she focused on pro-immigration rhetoric, improving AAPI representation in education, racial equity and inclusion and civic engagement and census.

Betsey330 Sep2019

Betsey Suchanic (she, her, hers)

Senior Program Manager

Betsey comes to ULC with a professional background that includes work in small business development, graphic design, higher education strategic planning and urban planning at the local government level. She holds an MPA from the University of Delaware's Biden School of Public Policy and Administration and a B.A. from Mary Baldwin University.

330 Tandra

Tandra Turner (she, her, hers)

Director of Strategic Initiatives

Tandra is passionate about equipping and empowering individuals, organizations and communities with the resources they need to be successful. Professionally, she has approximately 15 years of experience leading and evaluating organizations with a social impact mission. Tandra started her career in Atlanta, Ga. where she worked for a nonprofit organization that provided services to individuals experiencing homelessness. Prior to joining ULC, she worked for a D.C.-based firm managing evaluation and technical assistance projects. Tandra earned her bachelor’s degree from Spelman College and her Master of Public Policy from the Harris School of Public Policy at the University of Chicago.


Amy Weist (she, her, hers)

Senior Executive Assistant to the President and CEO

Amy is the senior executive assistant to ULC's president and CEO. Previously, Amy served as the director of administration for the executive search firm Vetted Solutions, which she helped launch. She also served as the business manager for the Hydrocephalus Association for three years, and worked for 10 years at the Global Business Travel Association. At GBTA, she worked closely with the boards, committees, chapters, members and staff of the 5,000+ member hospitality association. Prior to GBTA, Amy served as a coordinator and assistant with Communities in Schools and worked for six years in the White House’s Office of Presidential Personnel.

330 Matt

Matthew Wims (he, him, his)

Project Manager

Matthew is responsible for supporting customer service, updating ULC’s Knowledge Exchange and facilitating conversation in ULC e-Discussion Groups. Prior to joining ULC, Matthew graduated from YearUp in 2017 with a certificate in business operations.