President and CEO
Susan has worked with libraries and local governments for over 30 years. Her professional career has been dedicated to assisting city and county executives initiate and manage change in their organizations so that citizens and businesses are receiving the strongest possible services. She comes to ULC from her position as Research, Development and Strategic Partners Executive at the International City/County Management Association.
Associate Director, Digital Programs
Lourdes manages the Edge State Library Program, working closely with state library partners to secure broad adoption across their states. Lourdes supports and builds ULC and Edge's national presence and value at national, state and regional conferences. Before joining ULC, she worked at the Illinois Housing Development Authority to administer a TARP Program intended to help struggling Illinois homeowners avoid foreclosure. Lourdes holds a Master in Public Policy with a concentration in local economic development.
Director of Strategic Initiatives
Jen focuses on designing and leading ULC’s strategic initiatives, ensuring that the programs address the critical issues facing members now and in the future. Her career includes over 20 years of program development and leadership in community and nonprofit organizations. Before coming to ULC, Jen served as the vice president of research and innovation at the Industrial Research Institute and vice president of innovation and new product development at the American Society of Association Executives.
Director of Conferences and Community Engagement
Colleen has extensive marketing, PR, business development and conference planning experience. Prior to ULC, Colleen worked with several consumer and health care companies on brand recognition, market research and image consulting. Colleen manages the planning and execution of forums, gatherings and programs offered by ULC and its partners.
Project Manager, Programs and Initiatives
Ximena supports ULC's programs and initiatives. She graduated from George Washington University in 2018 with a Bachelor of Arts in international development. Ximena wishes to dedicate her career to racial equity and educational development, whether it be internationally or domestically. Prior to ULC, Ximena interned at the Mexican Embassy in Washington, D.C., and at an international development organization in Cameroon called Breaking Ground.
Finance and Administration Executive
Angela has dedicated her career to building strong communities. At ULC since 1999, she has supported the creation of national initiatives to advance education and learning, strengthen public access technology, celebrate innovators and communicate the value of the public library in the 21st century. Angela has a Masters of Business Administration from Loyola University-Chicago and over 25 years of nonprofit management experience including the founding administrative director of the Tony Award-winning Lookingglass Theatre Company.
Christine comes to ULC from Educational Research Service where she was the office manager. She has over 15 years of experience working for a nonprofit handling most of the accounting and financial activities for the organization. Prior to her last position, she was responsible for the publication fulfillment process as well as membership invoicing.
Paul manages ULC's communications initiatives and public relations outreach. An experienced storyteller for local, state and national audiences, he has a proven track record of driving communications and social media strategy. Prior to joining ULC, Paul served as the public affairs specialist for the D.C. State Board of Education. He holds a Bachelor of Arts in communications from Washington and Lee University and a master’s degree in public relations and corporate communications from Georgetown University.
Director of Communications
Curtis leads the development and management of ULC's communications strategies, messaging and branding. Prior to joining ULC, he was the senior marketing manager at the National Club Association. Curtis currently serves on the board of directors of the American Advertising Federation's Washington, D.C. chapter. He holds a Bachelor of Arts in English from the University of Pennsylvania and a Master of Fine Arts in creative writing from New York University.
Betsey comes to ULC with a professional background that includes work in small business development, graphic design, higher education strategic planning and urban planning at the local government level. She holds an MPA from the University of Delaware's Biden School of Public Policy and Administration and a B.A. from Mary Baldwin University.
Senior Executive Assistant to the President and CEO
Amy is the senior executive assistant to ULC's president and CEO. Previously, Amy served as the director of administration for the executive search firm Vetted Solutions, which she helped launch. She also served as the business manager for the Hydrocephalus Association for three years, and worked for 10 years at the Global Business Travel Association. At GBTA, she worked closely with the boards, committees, chapters, members and staff of the 5,000+ member hospitality association. Prior to GBTA, Amy served as a coordinator and assistant with Communities in Schools and worked for six years in the White House’s Office of Presidential Personnel.
Matthew is responsible for supporting customer service, updating ULC’s Knowledge Center and facilitating conversation in ULC e-Discussion Groups. Prior to joining ULC, Matthew graduated from YearUp in 2017 with a certificate in business operations.