The Urban Libraries Council is an innovation and action tank of North America’s leading public library systems. We drive cutting-edge research and strategic partnerships to elevate the power of libraries as essential and transformative institutions.

The National Program Manager will catalyze action for meaningful change by strengthening research, engaging with public libraries, and capturing data to maximize community impact. This full-time, hybrid position is in Washington, D.C., and reports to the Chief of Programs.

The Program Manager will have the opportunity to:

• Strengthen public libraries’ ability to collaborate and learn from each other to innovate and effectively meet their community’s needs.

• Manage North American programs that bolster public libraries’ ability to collaborate, innovate and learn from each other to meet their communities’ needs.

• Collaborate on priority areas for ULC including preserving democracy, promoting education and literacy, propelling economic vitality and advancing equity and inclusion.

Areas of responsibility:

Develop and strengthen knowledge resources, research and publications | 25% of time
Develop and support creation of surveys, reports, partnerships and research to support ULC’s strategic areas of focus, research and grant-funded projects.

• Support creation of knowledge resources, toolkits, presentations, publications and reports.

• Support and help facilitate ULC member action teams and discussion groups.

• Manage project tracking, reporting, timelines, and budgets for a busy team.

Manage research and demonstration project(s) | 50% of time
Manage implementation of complex multi-year research and demonstration project(s).

• Support research, interviews, grant deliverables and field scans

• Facilitate peer learning cohorts and convenings

• Create new knowledge resources, blogs, webinars and supporting publications

• Manage grant and budget monitoring and reporting

Manage professional training series and benchmarking platform | 25% of time
Manage engagement in benchmarking system and capacity building workshops to advance library commitment to digital equity, summer learning, economic programming and anti-racism.

• Manage, facilitate, and support content delivery to peer learning cohorts currently focused on strengthening data fluency, building digital inclusion, advancing summer learning opportunities and strengthening economic equity.

• Manage customer support, communications, user feedback and member engagement.

• Strengthen and inform new training modules, build online knowledge resources and work with experts to refresh data visualization and system reports.

QUALIFICATIONS:

• Bachelor’s degree required, with a minimum of 3-5 years of program management experience in large-scale projects; preference for candidates with a demonstrated understanding of equity, diversity and inclusion and a demonstrated interest in strengthening urban communities.

• Experience working for an association, research institute or related non-profit.

• Knowledge of community organizing, city and/or county planning and equity-led efforts to increase education and economic opportunity.

• Possess excellent communication and writing skills, customer service, facilitation and interpersonal skills.

• Must be organized, proactive and have a demonstrated ability to independently manage multiple priorities in a fast-paced environment.

• A collaborative and flexible attitude, willingness to travel and sense of teamwork required.

• Knowledge of project management tools, excel, data management and building presentations preferred.

If interested, please send your resume and cover letter to resumes@urbanlibraries.org.