Susan Benton 

President and CEO: Susan Benton 

Susan has worked with libraries and local governments for over twenty years. Her professional career has been dedicated to assisting city and county executives initiate and manage change in their organizations so that citizens and businesses are receiving the strongest possible services. She comes to ULC from her position as Research, Development and Strategic Partners Executive at the International City/County Management Association (ICMA).

Lourdes Aceves 

Senior Program Manager, Edge: Lourdes Aceves 

Lourdes is the Senior Program Manager for Edge. She manages the Edge State Library Program, working closely with state library partners to secure broad adoption across their states. Lourdes supports and builds ULC and Edge's national presence and value at national, state, and regional conferences. Before joining the Urban Libraries Council, she worked at the Illinois Housing Development Authority to administer a TARP Program intended to help struggling Illinois homeowners avoid foreclosure. Lourdes holds a Masters in Public Policy with a concentration in Local Economic Development.


Program Manager, Edge Initiative: Brett Beasley 

Prior to joining the Edge team, Brett worked for the Sustainable Development Practice of the World Bank. His work on capacity building, e-Learning courses, face-to-face trainings, and knowledge management addressed concerns of local governments and communities at the international level. He holds a Bachelors in Communication with a concentration in Journalism and a Masters in Communication and Leadership Studies.

Katherine Behrens

Member Programs Executive: Katherine Behrens 

Katherine is responsible for the development and administration of member programs at ULC including the Webinar series, Annual Forum, Partners Conference, e-Discussion groups, and other member relations activities. Prior to moving into this role, she was the Finance and Administration Executive at ULC. Katherine comes to ULC from Educational Research Service (ERS), where she was the Chief Operating Officer. As COO, she was responsible for member programs, marketing and communication campaigns, Knowledge Resources, and accounting and finance. Katherine’s career has been dedicated to helping members benefit from their affiliation with national nonprofit organizations.

Colleen Bragiel

Senior Project Manager: Colleen Bragiel 

Colleen has extensive marketing, PR, business development, and conference planning experience. Prior to ULC, Colleen worked with several consumer and healthcare companies on brand recognition, market research, and image consulting. To date, Colleen manages the planning and execution of forums, gatherings, and programs offered by ULC and its partners.

Angela Goodrich

Finance and Development Executive: Angela Goodrich 

Angela has dedicated her career to building strong communities. At ULC since 1999, she has supported the creation of national initiatives to advance education and learning, strengthen public access technology, celebrate innovators, and communicate the value of the public library in the 21st century. Angela has an M.B.A. from Loyola University-Chicago and over 25 years of nonprofit management experience including the founding Administrative Director of the Tony award-winning Lookingglass Theatre Company.

Tansy Matthews

Program Coordinator, Edge: Tansy Matthews 

Tansy Matthews has over 15 years of library experience, starting as an image cataloger at the Savannah College of Art and Design. She earned an MLIS from Drexel University in 2004. Her previous library positions include Associate Director at the Virtual Library of Virginia and Access Services & Metadata Coordinator at the Corcoran College of Art + Design. She has worked in library support at the National Center for Biotechnology Information, as an image cataloger at the University of California, Berkeley, and in the Interlibrary Loan department at the Hahnemann Medical Library in Philadelphia.

Christine Merzazada

Finance Manager: Christine Merzazada 

Christine comes to ULC from Educational Research Service (ERS) where she was the Office Manager. She has over 15 years of experience working for a non-profit handling most of the accounting and financial activities for the organization. Prior to her last position, she was responsible for the publication fulfillment process as well as membership invoicing.

Emily Samose

Director, Education and Learning Initiatives:
Emily Samose

Emily has 20 years of experience leading education and youth development projects in the consulting, federal government, higher education and non-profit sectors. Prior to joining ULC, she served as a consultant for the Campaign for Grade-Level Reading, spent seven years with the Corporation for National and Community Service (CNCS) and over ten years at the intersection of national service and education in California, developing and executing service-learning programs at universities and education-focused non-profit organizations. Emily holds a master's degree in education from San Francisco State University and is a graduate of the Institute for Educational Leadership’s Education Policy Fellowship Program. She also serves on the Advisory Board for Public Allies, DC.

 Pamela Segal

Executive Assistant: Pamela Segal

Pamela joins the Urban Libraries Council after spending the last 14 years in California where she worked at the Sebastopol Regional Library in Sonoma County as a library technician. Prior to her move to California, she worked extensively on Capitol Hill and last served as the executive assistant/office manager for Rep. Eliot L. Engel of New York.

Communications and Design Intern: Brea Simmons

Brea joins the Urban Libraries Council as a Communications and Design intern. She is currently a senior at Howard University completing a B.A. in Strategic Communications with a concentration in Public Relations, as well as a minor in Graphic Design. Brea is assisting ULC on member communication, graphic design and development of the ULC Knowledge Center.

Matthew Wims, Member Coordinator

Matt is excited to have the opportunity to serve as ULC’s Member Coordinator. He is participating in YearUp, a workforce development program for young adults. He enjoys working with members and staff and is gaining professional experience. Matt is looking forward to a professional career in the association field.

Kristi Zappie-Ferradino

Program Director, Edge: Kristi Zappie-Ferradino

Kristi has over 20 years of experience leading program development in the social sector. She had a distinguished career in project management with MENTOR/National Mentoring Partnership, where she was responsible for the organization's key products, including directing the development and national launch of an online management and evaluation system for youth mentoring programs, a national volunteer referral service and web site. Kristi comes to ULC from First Book, where as Vice President of Community Development she led a network of philanthropic volunteers in over 100 communities, generating $5 Million in funding for new books and educational resources for low-income children.

Kristi holds a Master’s in Public Administration from George Mason University.