Staff

Susan Benton 

President and CEO: Susan Benton

susanbenton@urbanlibraries.org 

Susan has worked with libraries and local governments for over twenty years. Her professional career has been dedicated to assisting city and county executives initiate and manage change in their organizations so that citizens and businesses are receiving the strongest possible services. She comes to ULC from her position as Research, Development and Strategic Partners Executive at the International City/County Management Association (ICMA).

Lourdes Aceves 

Senior Program Manager, Edge: Lourdes Aceves

laceves@urbanlibraries.org 

Lourdes comes to ULC from the Illinois Housing Development Authority (IHDA), where she was a Compliance Analyst. In this position, she was instrumental in successfully launching Illinois’ Hardest Hit Fund Program (HHF), a federal foreclosure prevention program for the development of locally‚Äźtailored programs to assist struggling homeowners.  Prior to joining IHDA in August 2011, Lourdes was a Research Assistant for Local Initiatives Support Corporation (LISC) in Chicago where she honed her skills as a community activist and organizer.

Katherine Bates 

Senior Program Manager: Katherine Bates

kbates@urbanlibraries.org

Katherine has over 20 years experience managing and leading state and local government programs working with a wide array of subjects including community and economic development, information technology, and broadband policy development. She has worked extensively at the state and local level, engaging stakeholders in important development issues. She has staffed committees and task forces of national, state, and local leaders as well as developed plans from the input of the committees and task forces. At ULC, Katherine works in the Digital Evolution space, focusing on technology issues for libraries. She also supports the Library Partners Program.

Katherine Behrens

Member Programs Executive: Katherine Behrens

kbehrens@urbanlibraries.org 

Katherine is responsible for the development and administration of member programs at ULC including the Webinar series, Annual Forum, Partners Conference, e-Discussion groups, and other member relations activities. Prior to moving into this role, she was the Finance and Administration Executive at ULC. Katherine comes to ULC from Educational Research Service (ERS), where she was the Chief Operating Officer. As COO, she was responsible for member programs, marketing and communication campaigns, Knowledge Resources, and accounting and finance. Katherine’s career has been dedicated to helping members benefit from their affiliation with national nonprofit organizations.

Colleen Bragiel

Senior Project Manager: Mary Colleen Bragiel

mcbragiel@urbanlibraries.org 

Colleen has extensive marketing, PR, business development, and conference planning experience. Prior to ULC, Colleen worked with several consumer and healthcare companies on brand recognition, market research, and image consulting. To date, Colleen manages the planning and execution of forums, gatherings, and programs offered by ULC and its partners.

Charlie Carroll

Communications Coordinator: Charlie Carroll

ccarroll@urbanlibraries.org

Charlie Carroll comes to ULC with experience working in written and multimedia communication for community-based organizations in the non-profit sector. Before joining the ULC team, Charlie served as Senior Associate of Innovation and Outreach for the Community Anti-Drug Coalitions of America (CADCA.) During this time, he contributed to a variety of multimedia and online learning initiatives in partnership with various government agencies, academic institutions and public health professionals. Charlie has also spent time working for former New Jersey Governor Jon Corzine’s Capitol Hill office.

Angela Goodrich

Finance and Development Executive: Angela Goodrich

agoodrich@urbanlibraries.org 

Angela has dedicated her career to building strong communities. At ULC since 1999, she has supported the creation of national initiatives to advance education and learning, strengthen public access technology, celebrate innovators, and communicate the value of the public library in the 21st century. Angela has an M.B.A. from Loyola University-Chicago and over 25 years of nonprofit management expereince including the founding Administrative Director of the Tony award-winning Lookingglass Theatre Company.

Tansy Matthews

Program Coordinator, Edge: Tansy Matthews

tmatthews@urbanlibraries.org 

Tansy Matthews has over 15 years of library experience, starting as an image cataloger at the Savannah College of Art and Design. She earned an MLIS from Drexel University in 2004. Her previous library positions include Associate Director at the Virtual Library of Virginia and Access Services & Metadata Coordinator at the Corcoran College of Art + Design. She has worked in library support at the National Center for Biotechnology Information, as an image cataloger at the University of California, Berkeley, and in the Interlibrary Loan department at the Hahnemann Medical Library in Philadelphia.

Christine Merzazada

Finance Manager: Christine Merzazada

cmerzazada@urbanlibraries.org 

Christine comes to ULC from Educational Research Service (ERS) where she was the Office Manager. She has over 15 years of experience working for a non-profit handling most of the accounting and financial activities for the organization. Prior to her last position, she was responsible for the publication fulfillment process as well as membership invoicing.

Kristi Zappie-Ferradino

Program Director, Edge: Kristi Zappie-Ferradino

kzappieferradino@urbanlibraries.org

Kristi has over 20 years of experience leading program development in the social sector. She had a distinguished career in project management with MENTOR/National Mentoring Partnership, where she was responsible for the organization's key products, including directing the development and national launch of an online management and evaluation system for youth mentoring programs, a national volunteer referral service and web site. Kristi comes to ULC from First Book, where as Vice President of Community Development she led a network of philanthropic volunteers in over 100 communities, generating $5 Million in funding for new books and educational resources for low-income children.

Kristi holds a Master’s in Public Administration from George Mason University.