2018Customer Care with a Distributed Service ModelNew York Public Library, N.Y.Health & WellnessLearn More
2018Customer Experience Journey Mapping at EPLEdmonton Public Library, AlbertaHealth & WellnessLearn More
2026Customer Experience: From Principles to PracticeToronto Public LibraryLibrary Operations & ManagementLearn More
2020Customer Service Innovations Using SpringshareSan José Public Library, Calif.Health & WellnessLearn More
2019Customized Online Experiences, RichlandLibrary.comRichland Library, S.C.Health & WellnessLearn More
2020Cyber College Prep Crash CourseForsyth County Public Library, N.C.Education - Children & AdultsLearn More
2021Dallas 101: Celebrating Communities and HistoryDallas Public LibraryAdvocacy & AwarenessLearn More
2020Dallas Police Inhabit Closed Library BuildingsDallas Public Library, TexasAdvocacy & AwarenessLearn More
