Queens Library offers computer skills training, from basic digital literacy through online learning that prepares custom...
In 2010, Queens Library received a grant to conduct environmental education programs at the library. It began modestly a...
DPL’s Customer Service Checklist Committee implemented a one page checklist based on the book, The Checklist Manifesto b...
Through a partnership with CityClub and the University of Washington, The Seattle Public Library provided an on-call fac...
St. Louis County Library (SLCL) developed new programming in 2012 to engage small business owners, entrepreneurs, and in...
Queens Library staff performed 75 million manual check-in and check out operations a year plus 2 million small cash tran...
We provided Library staff with a tablet device as the only option for offering reference and circulation services, remov...
What can an urban library do when surrounded by high-end businesses and a customer base in the middle of a desirable are...
Creating a process and platform for all staff to submit, vote, and comment on service and workflow ideas. Peer panelists...
The Public Library of Cincinnati and Hamilton County increased the number of active cardholders 125% over the course of ...