During COVID-19, Miami-Dade’s Public Library System shifted its service model to focus on the highest priority facing ou...
In response to the COVID-19 Pandemic, the Pioneer Library System utilized existing community relationships to quickly as...
Pre-pandemic, English language learners came together every Saturday at the library to practice speaking skills with vol...
Douglas County Libraries celebrated the Class of 2020 at a time when graduation ceremonies were being canceled and postp...
A staff-led team adapted customer service offerings during the pandemic embracing a new, low-touch digital world. This q...
Pioneer Library System reimagined the annual report to communicate customer success stories with stakeholders, illustrat...
San Antonio Public Library gifted The Children’s Hospital of San Antonio a Digital Library Kiosk to better serve patrons...
A Community Services Team was created in 2018 to support people experiencing homelessness. To increase reach, the team m...
Know Your Power was a civic engagement arts contest the library hosted for teens in partnership with Pepco and the DC Pu...
We applied an equity lens into SJPL services to ensure historically underserved members would not be left behind. We exp...