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Virtual Lawyers in the Library

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Virtual Lawyers in the Library

Santa Clara County Library, Calif.

2015

Innovation Synopsis

SCCLD partnered with the Pro Bono Project to connect individuals who have legal questions/issues with volunteer attorneys via WebEx video conferencing software to meet “face-to face" online. Individuals book appointments at four SCCLD community libraries for "virtual meetings" with attorneys for free, one-on-one, 20-minute legal consultations.

Challenge/Opportunity

The Virtual Lawyers in the Library program provides an opportunity to overcome the following challenges:

  1. Using technology, SCCLD and the Pro Bono Project provide individuals with greater and more convenient access to free, confidential legal assistance provided by volunteer attorneys. An individual can access these valuable resources by making an appointment to meet the attorney "virtually" in a private room at their local library.
  2. This model expands on traditional "Lawyers in the Library" programs that are typically limited in scope to one volunteer attorney on site, who may or may not be familiar with the legal issues that arise.
  3. The WebEx videoconferencing software removes the geographic barriers that have traditionally prevented some attorneys from engaging in volunteer service.

Key Elements of Innovation

The laptops, webcam, and multi-function printer/scanner are provided by the Pro Bono Project and stored at each library when not in use. The equipment is set up in a private meeting space by a library staff member prior to the start of each program. An individual makes an appointment online, using SignUpGenius, a free, online registration program. For the legal consultation, an individual and attorney communicate with each other using WebEx videoconferencing software. They can review documents together, share documents, and print directly to the SCCLD Library meeting room where the individual is located.


Achieved Outcomes

In the last year, more than 200 individuals have received legal assistance through the Virtual Lawyers in the Library program. This project was featured in an article, "Can You See Me Now-Bringing Technology to the World of Pro Bono," published in the Rutgers Computer and Technology Law Journal in 2014. Anecdotally, individuals who have participated have been very pleased with the results. The Pro Bono Project is looking to expand this service model throughout California.