The digital divide is real in San Francisco, where 5 percent of the population does not own a computer and 10 percent does not have home broadband. The divide is even deeper among senior and limited English proficiency households. Meanwhile, true digital inclusion means comfort and skill with computers, not just device access — and many people need more function from their device than just a browser.

SFPL and Friends of San Francisco Public Library collected laptop donations and refurbished them with a free Linux operating system, including Zoom and Libre office. Recipients attended a 4-week class (Spanish, Mandarin, English) for device orientation and using the Library online. Library staff partnered with Children’s Council of San Francisco, serving low-income families and childcare providers, as well as library patrons in multiple locations. Students received options for continued support with their new device.

47 laptops went to community members instead of the landfill, with life-changing effects. “"It will help me get trained so I can be more useful and maybe get a job,” said Etna. Lidia said: “"I have never had a computer before. I cannot believe this is happening to me.” Participants were excited by the full capability of the laptops, including some with CD/DVD drive: “Having a multipurpose tool is a game changer,” said Leroy.