Traditionally IT, web and communications work in silos with one team not knowing what the other is doing. This siloing often results in lost opportunities as well as increased time and budgetary costs, not to mention poor working relationships. The CX team is a new approach for the team who is learning to work together as well as for the rest of the staff who are learning all the way CX can help assist.

The CX team efforts offer JCL a unified point of contact for problem solving, brainstorming and creativity whether that's talking to the press, resolving a software issue or creating a cohesive look between digital and print publications. Members of the CX team work together to address issues as a team. This cohesive approach is becoming increasingly important as the library expands its footprint throughout the county, effectively serving more patrons and hiring more staff.

Through the joint efforts of the CX team, these core departments (IT, communications and web) become a hub for communication throughout the library. All joint efforts focus on working together to make the library look great through increased visibility and accessibility for staff and patrons. By improving the library experience, we help staff and patrons see the continuing importance of the library's role in the community.