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Redefining Access: Community Resources at TLCPL

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Redefining Access: Community Resources at TLCPL

Toledo Lucas County Public Library

Health & Wellness | 2023

Innovation Synopsis

Since March 2020, Toledo Library has taken action to meet the needs of the community caused by COVID-19 and the inequities that it laid bare. Through this work, one of the true, untapped potentials of our library was realized; the ability to leverage our spaces to allow our community partners to directly provide social services to the public.

Challenge/Opportunity

The COVID-19 pandemic presented TLCPL a myriad of problems to solve, not just for ourselves but as one of the few publicly accessible entities spread across the county with the agility to quickly turn an idea into reality. It became apparent that it was more critical than ever for our community to work cohesively together as an ecosystem of health and social services. It also allowed us to realize where the library fits best into this ecosystem: the physical locations, organizers, and communicators of the work.


Key Elements of Innovation

With the library coordinating, social service and health providers are spread through all 20 locations for regular, recurring assistance, decreasing barriers to essential services in our community. Our website breaks down where and when the public can access professionals that are in or near their own neighborhoods providing services such as preventative health screenings and vaccines, legal aid, education/career help for adults, tutoring for kids, housing assistance, meals for kids, and more - all completely free.


Achieved Outcomes

  • Monthly, 18 partners provide over 550 hours of in-library service with at least one representative (often more) present.
  • In 2022-23, Mercy Nurses administered more than half of their flu vaccinations at library clinics; a 100% increase in total vaccinations provided by them to Lucas County compared to 2021.
  • During Summer 2022, 428 students received intensive, in-person tutoring with an average learning gap closure of 6.6 months in math and 7.8 months in reading, essentially eliminating the pandemic learning loss.