The owner of a business in the same plaza as a library branch sought assistance from staff to comply with local COVID-19 requirements. MDPLS staff assisted with printing and helped her edit and update her menu with QR code access. Staff realizing that this service would benefit other businesses developed the program concept.

Library Triage raises awareness of MDPLS’s resources for small businesses and entrepreneurship. A miniature mobile library was created to provide local businesses with a monthly "check up". A bilingual two-person team, equipped with carefully curated books and info about different business centered databases and library services sets out to build one-on-one connections with neighboring small businesses. Staff return the following month with customized follow-up materials and resources.

Library Triage connects 43 businesses with library resources such as programs, collections and staff expertise. It has been a lifeline during COVID-19 while local businesses are recovering from closures. Services include printing, copier and scanner services, virtual programming, business-related e-content and databases and reference assistance. Small business owners have also received help to improve Microsoft Office skills and access business related databases offered by MDPLS they would not have used otherwise.