GCPL’s Tech Stations provide the tools and resources needed to either establish or sustain a relationship with technology. Families find it financially prohibitive to replicate school learning software in a home environment and a public library is the perfect place to provide access to this kind of creative technology. TechStations establish a progressive learning environment where users can be creators and collaborators, not just users, of content. These stations are a direct response to the popularity of our TechStudio, located in one of our central branches. We needed an affordable and efficient way to bring certain fundamental aspects of the Studio to GCPL’s 14 other branches. Space and funding were a challenge, but we were able to recreate many of the Studio’s details and software on a considerably smaller, less equipment-based scale, thus giving more branches (and eventually every branch) access to at least one TechStation. Starting with a 21.5” iMac and building on software already found at local schools and colleges, we found a way to accommodate both the budget and the library space. For public school and college students, the stations serve as an essential access point when schools are not in session. For others, the sophisticated yet user-friendly software addresses the digital divide that still exists in many communities, including Gwinnett.

Studio planners were charged with developing procedures and guidelines for implementing this service, reviewing and updating hardware and software and soliciting feedback and comments from users. GCPL’s Emerging Technology team created, designed and implemented the TechStations to meet the needs of users of all levels. The team studied software used in the public schools and universities and recreated those learning models to give area students a similar after-school experience. Procedures and guidelines have been carefully created by the team with input from the Executive Director, Division Director of Internet Technology and administrative staff. Based on need, efficiency, sustainability and cost, the team has equipped the station with a variety of creation software: Photoshop, Adobe InDesign, Microsoft 2011, Adobe Pro, iPhoto, Garage Band, iMovie. iTunes, Google Chrome, Audacity, Safari, Keynote, Redshift and more. GCPL’s public computer guidelines were tweaked so that users would have longer access to the software, and the stations were accessible to all library customers, not just card holders (cardholders, however, have access to) With software, users can create dynamic school projects, host/attend web conferences, make films, design brochures and photo albums, share music and upload podcasts. Customizable and responsive learning models were implemented to satisfy the learning pace of all users and bridge the gap between access to technology and participation in it; customers use the stations to develop their technology skills and adapt to new technologies in a friendly, informal environment. LibGuides and tutorials are available to all users and customer training can also be part of the introductory process.

TechStations reflect the library’s Mission Statement to “support your informational, educational, and recreational interests with... creative, customer-friendly access to materials and services.” It was essential that the stations feature an abundant combination of interactive learning that managed to be informational, self-directed and entertaining, all at the same time. Younger adults and teens, by their very nature, were immediately drawn to the space and have been enjoying what it has to offer in strong numbers. Older adults are initially more reluctant, but thanks to a little friendly staff persuasion, their numbers are growing as well. Space challenges continue to be a factor: placing the stations in more isolated sections of the branch would be optimal in order for the “big” creative resources to be fully realized but not possible in most branches. Service models and system philosophies will need to be enhance: staff and customers need to be aware that the stations are not merely a fun library “extra” but an essential learning resource as effective and enriching as books and research databases. Moderate but anticipated challenges emerged and were overcome; be prepared to address: staff training and availability; space; appropriate security measures; access, library card requirements; reservations and time limits. Product sustainability is also key and it is important that the software not be too far-reaching in order to maintain the flexibility to incorporate new and groundbreaking products not yet available. User satisfaction can be enhanced when you encourage participation and collaboration: oral histories, interviews, contests and other activities.