Expanding Connectivity
Dayton Metro Library, Ohio
Innovation Synopsis
Expanding Connectivity combated social isolation and cognitive decline among older adults unable to utilize traditional Library services. By making 80 internet-enabled iPads available for check-out to seniors in residential facilities, and providing one-on-one and group training classes, seniors were empowered to connect to each other, their families, and library resources.
Challenge/Opportunity
“Homebound” older adults face many challenges including no means of social engagement, restricted incomes resulting in an inability to purchase electronic resources, and limited internet access (even those in WI-FI equipped care facilities may only have internet capabilities in the common areas and not the private rooms). Our Outreach Services mobile laptop lab was a great introduction to technology and online access, but when Library staff left – the technology left with us. Our homebound patrons wanted to learn more about technology and the connectivity it provides. Our challenge: How can we empower homebound seniors to access the resources of the Library and help them connect to family and friends outside of lab hours?
Key Elements of Innovation
Dayton Metro Library Outreach Services visited homes, residential facilities and senior care centers to offer individual and small group training classes to 94 socially isolated older adults from July through December 2014. With 80 Internet-enabled iPads, seniors were able to “check out” technology for an extended time to better connect to Library resources, as well as their family and friends. Regularly scheduled small group classes and one-on-once training built upon previous lessons and allowed for down-time where seniors got to practice with the technology independently.
Achieved Outcomes
Both literally and figuratively, senior adults experienced greater connectivity. By providing 4G connectivity with built-in data, equipment and training, we saw an increase in Library card registrations, greater access to online library resources, plus a bump in their “cool factor” as seniors learned to take “selfies,” create email accounts, and utilize social media to connect with family and friends. Top outcomes include:
- 80 iPads circulated 156 times (including renewals and Lobby Stop borrowers)
- 94% of homebound patrons indicated feeling comfortable using the device after training
- More than 40 patrons requested and received additional training consisting of learning access to the Library's electronic collection via apps such as OverDrive, Hoopla and Zinio.
