The recently released Aspen Institute study, Rising to the Challenge: Re-Envisioning Public Libraries, speaks directly to libraries’ excellent positioning to lead the “rapid transition from old industrial and service-based economies to a new economy in which knowledge and creativity are the drivers…” The main stumbling block to libraries taking ownership of new technologies to lead educational efforts is that of dramatically raising the skill and comfort levels of all library employees to be able to pivot and address these needs head-on. The Frisco Public Library has met this need through an experiential-based training program for all Public Services staff paired with classes in teaching techniques for adult learners. This program has worked to implement a successful public 3-D printing service and design classes.

Training and implementation for the 3-D printing service and public design classes was accomplished in three phases. The first phase was to develop a training curriculum based on three objectives: Basic understanding of how the run the 3-D printer, Using the design software, and an explanation about copyrights, weaponry, and other inappropriate print jobs. The second phase was the actual training for the entire Public Services staff; Groups were limited to two-person pods to enable hands-on experimentation. The last phase included classes on how to teach adult learners for the successful roll-out of the public 3-D design classes.

Since the introduction of the service and the implementation of public 3-D design classes, the Frisco Public Library regularly receives over 120 3-D print requests every month; this means that library staff has daily opportunities to educate about these new creative and technical skills. Library training also primed the staff with a common language in order to communicate effectively with library stakeholders during classes, outreach events, and everyday interactions on the reference desk. Training about how to teach adult learners has enabled the success of the design classes. The 3-D printing service and design classes educating the public in these critical, knowledge economy skills has changed the conversation about the library in the community where we are now looked upon as a technology leader.