Discreet Emergency Response Network
Anchorage Public Library
Innovation Synopsis
To enhance staff safety and response times, the Loussac Library has implemented a Silent Emergency Alert System. This system equips staff with discreet panic buttons at their desks and wearable devices for those in the stacks. When activated, these devices send immediate, silent alerts to the Librarian-In-Charge (LIC), Facilities Coordinator, and Security Team, enabling swift assistance without escalating potential incidents.
Challenge/Opportunity
The Loussac Library is a large, multi-level facility that welcomes thousands of patrons each week. While this scale enables vibrant programming and broad community access, it also introduces challenges in maintaining a safe environment for staff. Traditional methods of requesting assistance—such as calling the security desk or relying on colleagues—often result in delays due to the building’s size and layout. In some cases, making a visible or audible call for help can inadvertently escalate tense interactions, increasing risk for both staff and patrons.
This environment created a critical need for a solution that was fast, discreet, and reliable. The opportunity lay in leveraging modern technology to bridge physical distance, minimize escalation, and deliver immediate, coordinated responses. By integrating discreet alert devices with real-time communication tools, the library not only addressed safety concerns but also strengthened staff confidence and operational resilience.
Key Elements of Innovation
Discreet Alert Devices: Under-desk, static IP-connected emergency buttons and wearable RFID badges provide staff with unobtrusive access to assistance.
Immediate Silent Notifications: Alerts are automatically transmitted to the LIC’s mobile phone, the Facilities Coordinator, and Security team desktops for coordinated action.
Real-Time Location: RFID and IP technology pinpoint the exact location of the triggered alert, ensuring responders are directed precisely where needed.
Non-Escalating Response: By avoiding audible alarms or direct phone calls, the system prevents incidents from intensifying and allows staff to remain composed.
Integrated Communication Platform: Notifications across smartphones and desktops create seamless coordination among all responders.
Achieved Outcomes
Enhanced Staff Safety: Staff feel more confident knowing immediate help is available.
Reduced Incident Escalation: The silent nature of alerts has decreased the likelihood of situations worsening before responders arrive.
Improved Response Times: Average incident response times have dropped significantly, leading to safer, more timely interventions.
