Closing the Gap on Language Supports in Calgary
Calgary Public Library
Innovation Synopsis
Calgary Public Library is breaking down barriers and making it easier to support newcomers as Alberta leads the country in growth from international migrants. As newcomers adjust to their new life — including learning a new language, securing employment, and understanding Canadian culture — free supports are necessary to adjust to and thrive in a new country.
Drop-in English Practice is a new program at the Library, part of a commitment to innovation and evolution of vital programs and services to better fill a significant gap in English language services across the City. By making it easier for newcomers to learn English, the Library is helping thousands of newcomers settle faster into their lives in Canada and develop a sense of belonging in their new community.
Challenge/Opportunity
From July 1, 2023 to July 30, 2024, Alberta welcomed 145,395 immigrants. For these newcomers, life in Calgary represents new beginnings. It can be a place to set down roots, find security, and grow in ways that may have not been possible in the past. A Library card is often the first membership that newcomers sign up for.
The Challenge
- English proficiency plays a vital role in getting established quickly. The ability to apply for government-funded programs, fill out rental applications, and apply for jobs all require some understanding of basic English.
- Increasingly long waitlists for free English classes, services, and supports, and cuts to government-funded language programs leave many in precarious positions.
The Opportunity
- Remove barriers to English language programming and other related services.
- Increase literacy and language services that offer wrap-around support for English learners.
- Help newcomers create connections and find community.
Key Elements of Innovation
English language learning opportunities at the Library need to be accessible, flexible, and extend other community programs. Structured programs can deter newcomers who can’t commit long-term. Drop-in English Practice evolved from a structured, module-based program to a flexible, informal format that fosters connection and engagement. Without registration, participation is easier and the content is more relevant. Volunteers facilitate the program — many of whom are newcomers themselves — helping them give back and develop workplace skills. The program was developed with extensive design research and pilot testing before being implemented systemwide in July 2025.
Drop-in English Practice is part of the Library’s Newcomer Services Strategy that also includes collections in 18 languages, digital resources for citizenship, ESL tours and orientations, and the Newcomers Desk in partnership with settlement and integration agencies.
Achieved Outcomes
The results from Drop-in English Practice are significant.
Participation
- More than 25% increase in attendance compared to previous program.
Survey Results
- 100% of participants were able to practise English speaking and listening.
- 97% of participants met new people and found community.
Partnerships
The Library works closely with and continues to evolve Newcomer Services with support of partners including Calgary Catholic Immigration Society, La Cité des Rocheuses, Calgary Local Immigrant Partnership, and Calgary Immigrant Women's Association.
Looking Ahead
Drop-in English Practice uses tactical measures to bridge gaps and create opportunities for newcomers. Newcomers often share positive experiences, as seen in our attached images of this submission. As more newcomers make Calgary home, the Library will continue to innovate, remove barriers, and ensure English language learners have the services and support they need to belong and thrive.
