More than 100,000 San Francisco residents lack Internet access at home and/or are not proficient at using the internet and digital devices. As more basic services are moving online, many are left behind, especially seniors, people with disabilities and low-income families. They lack the knowledge or support to use the internet and gain digital skills, and view the Internet as difficult, unsafe to use or irrelevant. This digital divide intensifies economic disparity.

Library staff, tech workers and industry professionals partnered to hold 43 free tech-training programs, from basic computer skills to advanced coding classes, throughout the library system and cohort locations. Patrons joined a tech expo to learn about resources; participated in panel discussions with policy makers, non-profits and internet service providers to discuss digital equity; were inspired by innovators who use technology to promote social change; and attended a tech fair to fix their broken devices.

The overall rating for the week’s programs was a 4.6 out of 5. One attendee commented on the week as “one of the most inspirational weeks” of her “entire adult life.” "Digital Inclusion Week" promoted collaboration within the library and among partners, which will continue. The week attracted a diverse group of patrons as programs were provided in different languages. The "Digital Inclusion Week" served as an open house for library services and brought in new patrons and volunteers.