In many libraries, programs vary in quality from branch to branch, and librarian to librarian. Most programs are created by subject enthusiasts, while important topics remain unexplored. Technology programs exist only where enthusiasts abound, teen programs exist only where staff enjoys teens, and you may find 30 youth librarians at 30 branches creating 30 similar valentine’s storytimes. Program design is as good as time allows — or the same program is repeated yearly — and value-added elements are seldom included. Libraries need a structured system for creating, reviewing, sharing and replicating quality programs. Yet no system/software exists to enable this strategic service.

QPI supports the development of high-quality programs that increase collaboration and cost savings, and improve community impact. Staff develops key themes incorporating emerging trends for each customer type on a quarterly grid. Staff reviews this grid, signs up, and develops programs using templates that demand thoughtful input around strategic goals, customers, performance-based outcomes, partnerships, diversity, technology, evaluation, outreach and marketing. Staff create a “kit” with discussion questions, flyers, outreach forms, webliographies/bibliographies, and attached resources that serves as a complete gift to system librarians. “Kits” are reviewed and posted for replication, building diverse programs for system-wide implementation that yield high return-on-investment.

QPI means less work and more quality programs. It allows talented librarians to develop well-researched programs, enabling system-wide coordination and a balanced approach to community needs. It allows staff to explore intensive work on an emerging trend or local interest. QPI challenges staff to do their best work, and reminds them about issues in customer diversity, including elements from key groups. It reminds them to plan around outreach, and gives them time to develop contacts/resources that ensure better outcomes. BCL librarians have created many great programs that show the brilliance of its staff and the power of shared programming models.