2012Memphis Public Library System Restructuring Project: Strengthening the Library Workforce to Meet Citizen NeedsMemphis Public LibrariesOperations & ManagementLearn More
2012Memphis Public Library's Delivery & Distribution Efficiency ProjectMemphis Public LibrariesOperations & ManagementLearn More
2012Leadership & Communication Through EvaluationMid-Continent Public LibraryOperations & ManagementLearn More
2012OPL Crowd Sourcing Initiative — Employee Engagement SurveyOttawa Public LibraryOperations & ManagementLearn More
2012Reference Triage and the One Desk ModelPierce County Library SystemOperations & ManagementLearn More
2012Succession Planning for Public LibrariesPublic Library of Cincinnati and Hamilton CountyOperations & ManagementLearn More
2012On line New Hire Orientation ProgramPublic Library of Cincinnati and Hamilton CountyOperations & ManagementLearn More
2012Expanded Library Card TypesPublic Library of Cincinnati and Hamilton CountyAdvocacy & AwarenessLearn More