2011Branch service requests through SuRF: Putting U in the Services Request FormSacramento Public LibraryOperations & ManagementLearn More
2011Operational Audit of Collections & Technical ServicesCalgary Public LibraryOperations & ManagementLearn More
2011Capital Infrastructure Modernization and ImprovementsBrooklyn Public LibraryOperations & ManagementLearn More
2011Repositioning for the Future: BCPL's New Service ModelBaltimore County Public LibraryOperations & ManagementLearn More