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ACP Adoption Events and Kits

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ACP Adoption Events and Kits

Baltimore County Public Library

Anti-Racism, Digital Equity and Inclusion | 2023 | Honorable Mention

Innovation Synopsis

To help close the digital inclusion gap, we have developed a program to train staff on the Affordable Connectivity Program (ACP) process. We are including handouts in all our lendable hotspots and Chromebooks directing customers to a trained enrollment specialist in order to get the word out.


One of the biggest challenges with ACP is getting the word out about the program as well as establishing points of contact for trusted enrollment specialists. The library is a natural partner for this type of work because we interact with all ages, have relationships and hold events with schools and outside organizations, and provide technology education that goes hand-in-hand with connectivity.

Key Elements of Innovation

The library has developed an extensive internal training program for staff, as well as three primary avenues for customers to work with a staff member to sign up for ACP. Additionally, we have created two kits for our staff to borrow that contain four iPads, wireless keyboards, wireless mice, a hotspot, a wireless printer, two mobile phones and a notebook containing resources for customers who are signing up. This kit can be borrowed so staff members can help customers get approved for the ACP during outreach events.

Achieved Outcomes

Since we have started promoting the Affordable Connectivity Program at Baltimore County Public Library, enrollments in Baltimore County have increased by 7,000 households. Baltimore County currently has approximately 1/3 of total households eligible for ACP enrolled in the program. We are continuing to offer training to staff at additional branches that may have programs with New American communities, issues with affordability and other events that specifically target communities with connectivity needs.