Over the past five years, PGCMLS has evolved significantly under the leadership of CEO Roberta Phillips and the previous leadership of interim co-CEOs Michael Gannon and Michelle Hamiel. New award-winning programs, services, and capital improvement projects have transformed the library's ability to rapidly develop new service models, while maintaining and nurturing core functions. One of the barriers to progress internally was the legacy hierarchical culture, which inhibited staff creativity, collaboration and wellness.

PGCMLS' Strategic Framework 2021-2024 established five focus areas: inclusion, creativity, healthy living, personal achievement, and literacy and learning. The establishment of cross-departmental work teams to support these focus areas, like Race and Social Equity, Intercultural Services, and Talent Team, was essential to advancing strategic initiatives. They also give staff at every level greater agency in the library's evolution. The Talent Team exemplifies how a team strengthens staff culture to benefit customers.

PGCMLS' teams have directly led to increased collaboration and better communication across all departments and branches. Staff of every level and type of position have more opportunities to shape the library's programs and services. The Talent Team, as an example, has produced a Programmys Award show, music videos, and more that contribute to a positive work culture and enhance creative media for initiatives like Summer @ Your Library. The teams expand PGCMLS' capacity and clear internal barriers for staff work.