Organizational Change and Strategic Management

Dynamic organizations continuously evolve – it’s the difference between “surviving” and “thriving.” This category recognizes innovations in strategic and scenario planning; goal-setting and outcome measurement; leadership development; strengthening the library workforce to meet 21 st century user and community needs; and business planning for new programs, products or services.

Charlotte Mecklenburg Library’s Strategic Approach to Programming

Library programming is often where libraries have opportunities for tremendous impact. Following dramatic budget reductions, in early 2011 Charlotte Mecklenburg Library was challenged to create a library programming plan responsive to recommendations of the Future of the Library Task Force, including more focused programming and full costing of program delivery. Read More ›

Organizational Change and Strategic Management

Making Data Driven Decisions

How well do you know your library patrons? The Fort Worth Library knows them very well after implementing a cutting edge tool. One of the few urban libraries in the country utilizing the tool, the Fort Worth Library is pushing the envelope in its innovative use of customer psychographics. Read More ›

Organizational Change and Strategic Management

Tell Your Story

Orange County Library System designed a training initiative for librarians to create content, provide new services, and have new skills to meet community needs. Every public service librarian within the system was trained to operate a digital camera, recorder, and scanner as well as in interviewing techniques and film editing. Read More ›

Collaboration and Efficiency Through Google Apps ›
St. Louis County Library District, MO

"Making the Customer Experience (______)" ›
Richland County Public Library, SC

‘Controlling the Building Through Customer Service’: How Collaborative Decision-Making Resulted in Safer Buildings, More Consistent Service, and Happier Staff ›
Johnson County Library, KS

From Spark to Fire: Expanding Organizational eBook Expertise ›
King County Library System, WA

Geek The Library ›
East Baton Rouge Parish Library , LA

Reference Triage and the One Desk Model ›
Pierce County Library System, WA

Paperless Board and Management Teams ›
Hamilton Public Library, OH

DCPL iPad Portal ›
District of Columbia Public Library, DC

used books ›
Memphis Public Library, TN

Outreach ›
Memphis Public Library, TN

Making Data Driven Decisions ›
Fort Worth Library, TX

Memphis Public Library System Restructuring Project: Strengthening the Library Workforce to Meet Citizen Needs ›
Memphis Public Library & Informatin Center, TN

Memphis Public Library’s Delivery & Distribution Efficiency Project ›
Memphis Public Library & Information Center, TN

Leadership Development: Less Talk More Action ›
Calgary Public Library, AL

Calgary Public Library (CPL) Seeks Big Ideas: CPL's very own Dragons' Den ›
Calgary Public Library, AL

Pursuing a Vision of a Library for the Future: The Jacksonville Public Library Capacity Plan ›
Jacksonville Public Library, FL

Volunteer Engagement: Changing Our Volunteer Culture ›
San José Public Library, CA

Succession Planning for Public Libraries ›
The Public Library of Cincinnati and Hamilton County, OH

On line New Hire Orientation Program ›
The Public Library of Cincinnati and Hamilton County, OH

Hennepin County Library’s “eBooks & More” Team ›
Hennepin County Library, MN

Tell Your Story ›
Orange County Library System, FL

Planning Wards Off Budget Woes ›
Evansville Vanderburgh Public Library, IN

Charlotte Mecklenburg Library’s Strategic Approach to Programming ›
Charlotte Mecklenburg Library, NC

OPL Crowd Sourcing Initiative – Employee Engagement Survey ›
Ottawa Public Library, AL

Passport Services ›
Cuyahoga County Public Library, OH

Leadership & Communication Through Evaluation ›
Mid-Continent Public Library, MO

Tech Savvy Staff Now – eReader Rebate and Training Program ›
Sacramento Public Library, CA

Online Books ›
Memphis Public Library, TN