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Forum Facilitator

    Jeffrey Cufaude Headshot

    Jeffrey Cufaude

    President and CEO, Idea Architects

    An accomplished author, facilitator, speaker and consultant for the past 20+ years, Jeffrey previously served as an association CEO and university student affairs staff member. Learn more about him and his thinking on leadership at or watch his TEDx Indianapolis talk on lifelong learning.

    Twitter handle@jc46202

    Keynote Session Facilitators

      330 Lane

      Lane Becker

      Research Associate at the Governance Futures Lab, Institute for the Future

      Lane Becker has spent much of his career attempting to understand and shape the impact that digital technologies have on people and societies, in both the private and the public sector. In 2001, Lane co-founded Adaptive Path, a pioneering research and design firm in the field of user experience, acquired by Capital One Bank in 2014 to become their internal innovation unit; Measure Map, a blog analytics tool acquired by Google in 2005 that became the front-end of Google Analytics; and Get Satisfaction, a pioneering online customer service community platform, acquired by the social marketing firm Sprinklr in 2015. More recently, Lane worked with the U.S. government’s Technology Transformation Service (TTS), where he was the project lead for 10x, a government technology investment fund that develops ideas sourced from civil servants into technology products and services that benefit the American public. In 2012, Lane co-authored Get Lucky: How to Put Planned Serendipity to Work, a New York Times bestselling business book about building a practice of continuous innovation inside organizations.

      Twitter handle@monstro

      Learn more about the keynote session >

      Jake Iftf 330

      Jake Dunagan

      Director of the Governance Futures Lab, Institute for the Future

      Jake Dunagan is an experiential futurist, political system designer and professor of foresight. His work centers around the concept of social invention and developing futures concepts and participatory platforms to help organizations around the world reimagine and redesign their futures. Jake is the director of the Governance Futures Lab at the Institute for the Future, a nonprofit research and education group in Palo Alto, Calif. He is an adjunct professor of strategic foresight in the Design Strategy MBA program at the California College of the Arts, and the Center for Integrated Design at UT-Austin. He is an international mentor for the Deseño de Mañana program at CENTRO, a media and design school in Mexico City.

      Twitter handle@dunagan23

      Learn more about the keynote session >

      Forum Speakers

        Mark Asberg Headshot

        Mark Asberg

        CEO, Calgary Public Library

        Mark first joined Calgary Public Library as Director of Service Delivery in 2014 and was appointed CEO in 2019. Mark completed his MLIS and PhD at Western University and, prior to his work at the public library, had taken on a series of leadership roles in library systems at Alberta Justice, Canada Revenue Agency, and Alberta Health Services. At Calgary Public Library, Mark has been at the forefront of any number of key projects and initiatives, including expanding library service to new communities, increasing participation in the library through enhanced virtual and mobile services, growing programming and outreach, and developing productive partnerships with key government and community groups, including Calgary’s school boards.

        330 Susan

        Susan Benton

        President and CEO, Urban Libraries Council

        Susan has worked with libraries and local governments for over 30 years. Her professional career has been dedicated to assisting city and county executives initiate and manage change in their organizations so that citizens and businesses are receiving the strongest possible services. She comes to ULC from her position as Research, Development and Strategic Partners Executive at the International City/County Management Association.

        Twitter handle@ULCSusanBenton

        Mayor Jackie Biskupski Headshot

        Jackie Biskupski

        Mayor, Salt Lake City

        Mayor Jackie Biskupski took office as Salt Lake City mayor on January 4, 2016. Her political career includes 13 years as a member of the Utah House of Representatives from 1998 to 2011, where she made history as the state’s first openly gay elected official. Mayor Biskupski’s top priorities include economic development, homelessness, air quality, affordable housing and creating an inclusive and welcoming city. Mayor Biskupski has worked throughout her career to mentor others – particularly young women – in politics, public policy and leadership.

        Twitter handle@jackiebiskupski

        Vickery Bowles

        Vickery Bowles

        City Librarian, Toronto Public Library

        Vickery Bowles is the city librarian at Toronto Public Library, a 100-branch library system serving 2.7 million people. She believes passionately in the difference public libraries make in the lives of individuals, communities and cities. Vickery has worked in a number of leadership positions, spearheading service development including with Toronto’s high needs and diverse communities to develop library-led solutions that support capacity building, civic engagement and settlement. She is currently working to advance TPL’s new strategic plan and its digital strategies that support new service models, mobility, e-learning and innovation. Vickery began her tenure as chair of ULC's Executive Board in June 2019.

        Twitter handle@vbowlestpl

        Paula Brehm Heeger Headshot

        Paula Brehm-Heeger

        Eva Jane Romaine Coombe Library Director, The Public Library of Cincinnati & Hamilton County

        Paula is a strong and passionate advocate for public libraries, with a focus on expanding access, community and civic engagement and innovation. She oversees 41 locations including 40 branches and a Main Library serving more than 800,000 people. She is responsible for the oversight of an ambitious facilities improvement plan made possible by voter support approved in May, 2018.Prior to her current appointment, Paula worked in a number of leadership positions with PLCH, serving as the Chief Strategy and Technology Officer and the Chief Library Experience Officer. She currently serves as a member of the Ohio Library Council’s Board of Directors, was the President of the Young Adult Library Services Association (YALSA), a division of the American Library Association, and has served as a member of the American Library Association governing Council. In 2014, Paula received ULC’s Joey Rodger Leadership Award and graduated from the Harvard Kennedy School’s Emerging Leaders Executive Education program.

        Peter Bromberg Headshot

        Peter Bromberg

        Executive Director, Salt Lake City Public Library

        Peter Bromberg has served as the executive director of the Salt Lake City Public Library since September 2016. In his first year, he was able to pass a 23.3% budget increase, creating $1.5 million in new funding for long-term facilities maintenance, while also eliminating all late fees. Peter has since worked with many libraries across the country, assisting them in successfully making the case to go fine-free. Over his 25-year career, Peter has held numerous leadership roles in regional, state, and national associations, including helping to create, launch, and run ALA’s Emerging Leaders program. As a Board Member of, the first and only national organization dedicated to building voter support for libraries, Peter provides pro bono training and consulting to libraries running ballot measures. Locally, Peter chairs the Utah Library Association Advocacy Committee which led a successful fight against the censorship of EBSCO databases in Utah schools in 2018.

        Twitter handle@pbromberg

        Connolly Patrick 3

        Patrick E. Connolly

        President and CEO, Follett Corporation

        Pat was named President and CEO of Follett Corporation in January 2018. Pat joined Follett after nearly three decades of leadership experience at Sodexo, where he last served as Chief Executive Officer of Universities Worldwide, Sodexo’s global business unit that supports the university and K-12 markets in 30 countries. After joining Sodexo in 1989 as a Regional Sales Director to school districts in the Midwest, Pat took on roles with increasing responsibility in Sodexo’s K-12, senior services and health care businesses. In 2007, he was named Chief Operating Officer, North America & President of Health Care, North America.

        Jim Cooper Headshot

        Jim Cooper

        Director, Salt Lake County Library

        Jim Cooper has served as the director of Salt Lake County Library since August 2001, following his service on the Salt Lake County Library Board from 1994-2001. The County Library is the largest library system in Utah and is committed to making a positive difference in the lives of County residents. Early learning, equal access to technology and resources, user experience and a professionally developed team are priorities that Jim has fostered for the County Library. As director, Jim has overseen numerous library innovations, including automation processes, technology advancements and numerous building projects; including the West Jordan Library, administrative offices and the Library’s Viridian Event Center – a 25,000 square foot multi-functional, library-centric event center. During Jim’s tenure, the County Library has expanded services for refugees, at-risk youth and special needs populations and has pioneered library services inside jails, health clinics and through outreach activities.

        Shauna Edson Bio

        Shauna Edson

        Digital Inclusion Coordinator, Salt Lake City Public Library

        Shauna is the Digital Inclusion Coordinator at the Salt Lake City Public Library. She leads the Library’s digital inclusion initiative, the Tech League, and works with library staff and community partners to create long-term digital inclusion programming in the communities the Library’s eight locations serve. Shauna is a contributing author to Tech for All: Moving Beyond the Digital Divide (2019), and has spoken nationally and internationally on digital equity, digital literacies and digital storytelling. She serves as the Chairwoman for Utah Communities Connect: Utah's Digital Alliance, and is a National Digital Inclusion Alliance Fellow and an Associate Instructor at the University of Utah.

        Twitter handle@DescansoStreet

        Reinhard Engels Headshot

        Reinhard Engels

        Manager of Innovation & Technology, Cambridge Public Library

        Reinhard Engels is the manager of innovation and technology at the Cambridge Public Library. His responsibilities range from plugging in printers to developing new emerging technology and digital literacy initiatives. As a former software engineer with a degree in library science, Reinhard is delighted to have found a job that lets him combine his love of libraries with his interest in technology.

        Shari Henry Headshot

        Shari Henry

        Director of Library Services, Roanoke County

        Shari began her tenure as director in June 2017. Previously she served in library administration in Arlington, Virginia, as a nonprofit librarian and as the PR/Programming Manager in Chesterfield County, Virginia. She worked for several years in urban outreach in Huntsville, Alabama, and is a published writer. Shari is driven by the desire to impact the community for good by connecting those with resources to those with needs and interests and by her certainty that strong libraries are fundamental to healthy democracies.

        David Leonard

        David Leonard

        President, Boston Public Library

        David Leonard has led the Boston Public Library since June 2016. In this role, David oversees a collection estimated to contain more than 23 million books, maps, manuscripts, prints and an ever-expanding digital collection. Boston Public Library includes the historic Central Library in Copley Square, 25 neighborhood branches and an archival center. BPL also serves as the Library for the Commonwealth of Massachusetts. Prior to his formal appointment as President, David served as the Library’s interim president. In this role, he focused on the completion of the $78 million renovation of the Central Library in Copley Square which opened in July 2016.

        Twitter handle@dleonard

        Karen Headshot

        Karen E. Rodriguez La Paz

        CEO, Code in Color

        Karen is a social entrepreneur, writer and human rights activist. After being featured on Netflix's The Kindness Diaries, she founded Code in Color, an educational platform transforming education through tech-ed and civic engagement, and connecting black and brown young adults to jobs in the tech sphere. Karen is also a tech contributor for The Women Collective, and an avid adventurer, whose work is centered on creating safe spaces for people to build community while sharing their diversity.

        Lisa Rosenblum Headshot

        Lisa Rosenblum

        Executive Director, King County Library System

        Lisa oversees an annual operating budget of $120 million, which provides funding for 49 community libraries and a staff of 1,300. As one of the busiest library systems in the country, KCLS circulates more than 20 million items and welcomes approximately 10 million visitors annually. Lisa serves on the University of Washington Information School MLIS Advisory Board, and has served on the Metropolitan New York Library Council Board of Directors, the Pratt Institute School of Information (Brooklyn) Board of Advisors, and as a lecturer for the Schools of Library and Information Science at both the Pratt Institute and San Jose State University. Lisa is a Fellow of the Urban Libraries Council Executive Leadership Institute and participated in the Stanford Institute on 21st Century Librarianship.

        Pam Ryan

        Pam Ryan

        Director, Service Development & Innovation, Toronto Public Library

        Pam is responsible for overseeing the creation of transformational library services and programs for major service areas including digital innovation, digital literacy and inclusion, literacy and learning, community outreach and engagement and special collections and digitization. These services and programs reach and engage community members of all ages and audiences, including newcomers, vulnerable populations and indigenous communities.

        Twitter handle@pamryan

        Nole Walkingshaw

        Nole Walkingshaw

        Deputy Director, Salt Lake City Department of Public Services

        Nole became involved with digital equity and inclusion in 2014 while leading Salt Lake City’s efforts to bring Google Fiber to the city. Since that time, he has advocated for digital equity throughout the community and within the city’s workforce. Nole led the team that drafted Salt Lake City’s first digital equity policy.

        Twitter handle@nolewalkingshaw

        Mary Wardell

        Dr. Mary J. Wardell-Ghirarduzzi

        Vice Provost and Chief Diversity Officer, University of San Francisco, President, San Francisco Public Library Commission

        An educator, executive, author and thought leader on implementing broad-based diversity strategies, Mary (she/her) serves as the president of the San Francisco Public Library Commission, stewarding a $160 million budget for a system of 28 city libraries. Through her leadership, SFPL won the coveted National Public Library of the Year in 2018. Mary also serves as the inaugural Vice Provost and Chief Diversity Officer at the University of San Francisco and is a leadership, organizations and diversity studies lecturer in the USF School of Education and School of Management. Mary is the founder of the Latinas in Leadership Forum, an annual empowerment and leadership conference for emerging Chicanx-Latinx leaders based in San Francisco, and the founder and principal of The DEI Leadership Group, a leadership development, diversity solutions and crisis management firm based in San Francisco. She is a trustee for the Urban Libraries Council, Ignatian Solidarity Network and the San Francisco Interfaith Council.

        Twitter handle@drmjwardell

        Kelvin Watson Headshot

        Kelvin Watson

        Director of Libraries, Broward County Library

        Kelvin Watson has made transformative changes in his two and a half years with Broward County. He has led ambitious and innovative initiatives that have positioned the Broward County Library as a community leader by streamlining access to resources, introducing new technology, developing partnerships & new collaborative relationships with internal agencies and external organizations. Mr. Watson is a Past President of Black Caucus of American Library Association and currently serves on the Board of Directors for Book Industry Study Group and is a member of the Public Library Association Board of Directors. Mr. Watson was named 2019 Librarian of the Year by the Florida Library Association (FLA). Mr. Watson is a member of Kappa Alpha Psi Fraternity Inc.

        Twitter handle@kelwat103

        Roosevelt Weeks Headshot

        Roosevelt Weeks

        Director of Libraries, Austin Public Library

        Roosevelt leads a dynamic team and library system where he oversees 20 branch locations, the History Center and a new Central Library. Roosevelt joined the Austin Public Library team in September 2017. Roosevelt is passionate about improving technology, literacy and education, both inside and outside of the library. Roosevelt is a member of and serves on several committees within the American Library Association, Public Library Association, Texas Library Association and Urban Libraries Council. He is also a member of and participates within the National Forum for Black Public Administrators and Society for Human Resource Management.

        Twitter handle@rxweeks

        CEO Session Keynote Speaker

          Tom Kelley 330

          Tom Kelley

          Partner, IDEO

          Tom is one of the world’s most respected experts on how organizations can become more creative, not only with their services but also in thinking and processes. Tom has helped grow IDEO from a staff of 20 designers to more than 600 people today. IDEO’s success, he says, comes from its philosophy: you don’t have to be a genius to have a great idea and organizations that encourage this creativity will excel. Tom has been named the first-ever Executive Fellow by the dean of the Haas Business School at the University of California Berkeley. He is the author of several books on innovation and creativity including the bestselling Creative Confidence.

          Twitter handle@kelleybros