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Customer Experience

Customer Experience

Innovations in enhancing the customer experience; reaching new audiences; new/refined service standards, tools and practices; new approaches to assessing customer satisfaction and incorporating feedback; using digital technologies to enhance programs and services.

2014 Top Innovator
DPL Connect: A Pedal-Powered Bookmobile
Denver Public Library, CO

2014 Honorable Mention 
Great Stuff: EPL Makes It Personal
Edmonton Public Library, AB

5 Innovative Ways to Connect Readers & Great Books
Cuyahoga County Public Library, OH

24 Hour Library
Pioneer Library System, OK

ACPL Family App
Allen County Public Library, IN

ASK US! Chat Service
Denver Public Library, CO

Book a Librarian/Book a Trainer
St. Louis County Library, MO

Breaking Down Barriers to Library Services
Edmonton Public Library, AB

CD of the Month Club
Public Library of Cincinnati & Hamilton

Children’s Librarians Connect Teachers with Books 
The Seattle Public Library, WA

Customized Interface for Lending/Managing Tablets
Queens Library, NY

DC Jail Video Visitation Program
District of Columbia Public Library, DC

Engaging Writers with a Community Novel Project
Topeka & Shawnee County Public Library, KS

Meet the Author Series 2013
Gwinnett County Public Library, GA

The Other Wikipedia: A Geocache in the Library
Alexandria Library, VA

Ready for Kindergarten
Columbus Metropolitan Library, OH

Ready for Kindergarten Home Visiting Program
Columbus Metropolitan Library, OH

Recycled Reads
St. Louis County Library, MO

Reference Quick Tips: Online Video Tutorials
St. Louis County Library, MO

Screencasted Database Tutorials
Denver Public Library, CO

SFPL Computer Corps
San Francisco Public Library, CA

Skills Challenge
Orange County Library System, FL

Super Kinder (Listos para el kinder)
Hennepin County Library, MN

World Language Community Services
Saint Paul Public Library, MN

You Belong @ Your Library
Loudoun County Public Library, VA