Customer Experience

Innovations in reaching new users; enhancing the customer experience. New approaches to organizing the library’s staff and/or space to better meet user needs.

 

2017 Top Innovator
Restructuring Remote Customer Contact >

Gwinnett County Public Library, Georgia

2017 Honorable Mention 
Leap into Literacy: Navigate the World Confidently >
Toronto Public Library, Ontario

 

Your Library Renewed – Building Project ›
St. Louis County Library, Missouri
What Do I Check Out Next?  ›
Montgomery County Public Libraries, Maryland
Mobilizing Technology for Customers ›
Gwinnett County Public Library, Georgia
Passport to Learning ›
Sunnyvale Public Library, California
Experimental Technology Services ›
Palo Alto City Library, California
Going Radical with Open+ ›
Gwinnett County Public Library, Georgia
Five Free Fridays of Jazz ›
Memphis Public Library and Information Center, Tennessee
Community Engaged Design-Build Process ›
Memphis Public Library and Information Center, Tennessee
Restructuring Remote Customer Contact ›
Gwinnett County Public Library, Georgia
Capital City Press ›
Edmonton Public Library, Alberta
From the Convenience of Your Home: Online Library ›
Indianapolis Public Library, Indiana
Scholar Cards for Students ›
San Francisco Public Library, California
Jackson: The Incubator Space ›
Stark County District Library, Ohio
Library as Retreat Space ›
Madison Public Library, Wisconsin
Peerless Production ›
Boston Public Library, Massachusetts
Welcome Center ›
Boston Public Library, Massachusetts
Customer First  ›
Columbus Metropolitan Library, Ohio
Composer and Playwright-in-Residence Programs ›
Boston Public Library, Massachusetts
Customer Service Training ›
Allen County Public Library, Indiana
Library and Local Schools Share a Library System ›
Nashville Public Library, Tennessee
Reimagining the CX Team ›
Johnson County Library, Kansas
Chapter One ›
Kitchener Public Library