2017 Webinar Archive

2017 ULC archived webinars are now available for purchase!

ULC webinars are a great tool for your library or organization to use in order to stay close to the topics ULC members find most valuable and innovative. And, ULC webinars last a lifetime – they never expire which means you can share the program with your staff and colleagues.

Pricing is as follows:
ULC MEMBERS: $150 - recording link/associated documents
NON-ULC MEMBERS: $225 - recording link/associated documents

To purchase an archived webinar, please log in to the Members Only section of the ULC website and select "Store."

If you have any questions, please contact Katherine Behrens202-750-8652.


Programs that Advance Race and Social Equity Goals

Tuesday, November 14


Tony Tallent, Chief Program and Innovation Officer, Richland Library 
Tamara King, Community Relations Director, Richland Library
Greg Mickells, Library Director, Madison Public Library 
Michael Ford, Founder, The Hip Hop Architecture 

ULC libraries are committed to achieving racial and social equity by contributing to a more just society in which all community members can realize their full potential. In the coming months, ULC will showcase libraries that are achieving this true and sustained equity through their library-community partnerships and programs.

Hear from ULC member libraries Richland Library and Madison Public Library as they discuss their award winning Race and Social Equity programs, Social Awareness Task Force and Hip-Hop Architecture Camp. Leaders from the libraries shared the following:

  • Impetus for the programs
  • Staff training processes
  • Cost/hours associated with the training and staff support
  • Marketing/communications tactics and channels used to promote the program
  • Program outcomes - community response/engagement
  • What the library/community learned from the program and how it is being continuously improved

Cultivating an Engaged Junior Board and Sustaining Donor Retention 

Wednesday, September 27


  • Veronica Brown, Director of Individual & Major Gifts, Chicago Public Library Foundation
  • Jonna Ward, CEO, Seattle Public Library Foundation

Veronica Brown, Director of Individual & Major Gifts from the Chicago Public Library Foundation highlighted how the Foundation establishes a stellar group of young professionals who are dedicated to the mission of providing critical funding support for innovative programs at Chicago Public Library. Veronica discussed how the Foundation's fundraising board was founded, shared their board structure and discussed its role within the larger organization, as well as highlighted activities and successes. Veronica offered a blue print of this successful board for other library foundations to follow.

Participants also heard from Jonna Ward, CEO of the Seattle Public Library Foundation. Jonna shared her foundation's model for donor retention and provided ways in which retention can be measured. Jonna explains why measurement is important and offered three practical applications to transform the foundation retention work.

Crisis Communications Plan: A tool all libraries need

Wednesday, August 23


  • Gregg Dodd, Director of Marketing, Columbus Metropolitan Library
  • Sandra Horrocks, V.P. of External Affairs, Free Library of Philadelphia

ULC member libraries, Columbus Metropolitan and the Free Library of Philadelphia discussed how libraries are currently handling issues like shootings and drug overdoses by using a sound and valuable crisis communications plan. Both members discussed how they created and adapted their plans and also shared how their plans helped navigate some tough times with the media and the general public.

ULC Webinar Series on Brain Development - Two Part Series 

Brain Development and Language Acquisition: Supporting Parents to Talk, Sing and Read with their Infants and Toddlers - Part 1
Wednesday, May 31, 2017

  • Anne-Marie Despain, Director of Library Services, San Mateo County Libraries 
  • Dr. Stephen Hannon, President, LENA Research Foundation 
  • Garrett Kuramoto, Library Manager, San Mateo County Libraries

The first of the series, Brain Development and Language Acquisition: Supporting Parents to Talk, Sing and Read with their Infants and Toddlers, discusses the interactive talk between parents and children ages birth-3 that drives language acquisition, vocabulary development, and kindergarten readiness. Members will hear from San Mateo County Libraries, a ULC 2016 Top Innovator for its Talk Read Sing initiative that integrates “talk pedometer” technology to help parents boost interactive talk to build babies’ brains. This discussion includes details behind parent motivation, lessons learned, and guidance for other libraries considering how to expand their own reach and impact. The webinar also features the LENA Research Foundation who shares the work around brain and early language development as well as the landscape of birth-to-three initiatives.

Using MITM to Support Executive Function Skills: Training Library Staff and Community Partners - Part 2
Wednesday, June 7 

  • Sara Jones, Director of County Library Services, Marin County Free Library
  • Danielle Patrick Milam, Director of Development and Planning for the Las Vegas-Clark County Library District

Marin County Free Library and Las Vegas-Clark County Library District presents, Using MITM to Support Executive Function Skills: Training Library Staff and Community Partners. With support from IMLS, museums and libraries across the country are receiving training that augments and amplifies approaches to early learning programming by understanding what happens in children's brains from 0-5. Based on learnings from Ellen Galinsky's seminal book, Mind in the Making, (MITM) a companion curriculum is now available through the Bezos Family Foundation - an approach that informs library staff and community partners about the importance of growing young learners’ executive functions. MCFL discusses the specifics of the training and how they involved all library staff and LVCCLD shares how a library-led community coalition, Raising Las Vegas, is cross-training on MITM with other local and state agencies all while promoting a community development agenda that starts with child development.

ULC Webinar Series on Cultural Intelligence - Two Part Series 

Building CQ: Fostering Our Cultural Intelligence - Part 1

Thursday, April 27, 2017
Featuring: Marla Ehlers, Assistant Director, Grand Rapids Public Library 

Marla Ehlers, Assistant Director, of Grand Rapids Public Library, presented the first webinar, Cultural Intelligence - Building CQ: Fostering Our Cultural Intelligence of the series and discussed how in a world of cultural clashes, any effort towards cultural intelligence will make an immediate and effective impact. Relevant to all staff, this webinar series introduces concepts and actions which shape personal and organizational cultural competencies. 

Applying CQ: Shaping Culturally Intelligent Libraries - Part 2
Thursday, May 11, 2017

Featuring: Marla Ehlers, Assistant Director, Grand Rapids Public Library 

Marla Ehlers, Assistant Director of Grand Rapids Public Library, will present the second portion of the two-part webinar series on Cultural Intelligence - Applying CQ: Shaping Culturally Intelligent Libraries.

During the webinar, Marla explains how CQ can shape our libraries’ policies, services, and programs in ways which help our staff and users bridge the culture gaps and cross the cultural boundaries of our ever-changing communities. Marla also discusses how improving our organizational CQ fosters trust in our libraries and makes our libraries more effective community anchors. Build your organizational CQ and learn exercises you can apply immediately as you shape your library’s future.

Combating Toxic Stress: How to Build a Healthy Community 

Wednesday, March 22, 2017
Featuring: Kristen Sorth, Director, St. Louis County Library 

St. Louis County Library Director, Kristen Sorth, and the team at Big Brothers Big Sisters of Eastern Missouri discussed Combating Toxic Stress: How to Build a Healthy Community. During the webinar they discussed how the library can play an active role in combating toxic stress. This webinar addresses the research available by discussing the For the Sake of All report, which began as an exploration of health disparities but has evolved into a mission to eliminate racial inequities and improve the health of all people in the St. Louis region. The program also discusses the specific services and partnerships implemented by the library to address toxic stress and concludes with a closer look at the partnership between St. Louis County Library and Big Brothers Big Sisters of Eastern Missouri.

Enhancing Your Community's Economic Stability 
Tuesday, February 28, 2017
Featuring: Gabe Morley, Director, Atlanta-Fulton Public Library and Katie O'Connor, Adult Servies Coordinator, Scottsdale Public Library

This webinar focuses on the architecture of workforce development programs and facilities within public libraries. During the program, Gabe Morley, Director of the Atlanta-Fulton Public Library System will discuss his book, Building Workforce Literacy in Libraries, and share the blueprint for transforming your library into a hub for connecting career opportunities with job seekers while raising the profile of your organization to local businesses. As an experienced library director and adult education specialist, Gabe will offer approaches as to how you can apply theories of adult education pedagogy to create effective literacy and career development programs for the overall benefit of your community. 
Listeners will also hear from Katie O'Conner, Adult Services Coordinator at the Scottsdale Public Library. In 2016, the SPL team won a ULC Honorable Mention for their Innovation in Workforce and Economic Development - Eureka Loft Scottsdale. Katie will talk about the impetus and creation of the space and discuss how partnerships fostered the space's growth. She also shares how Eureka Loft was designed to democratize entrepreneurship and assist with workforce development through start-up education, one-on-one mentoring, job coaching, and guidance on securing funding. 

Purchase the Webinar Here>>

Transforming Your Library from the Inside Out
Thursday, January 26, 2017
Featuring: Mary Lee Kennedy and Dawn Zimmerer-Collins
In 2014, the New York Public Library (NYPL) decided it was time to shift its strategic direction based on community needs. They engaged the entire staff, all 2,500 individuals, and asked them to reshape the library through conversation. They wanted to meet the diverse needs of their patrons, provide a high standard of service, and make it easier for staff to do their work. Using a technique called 'innovation communities', NYPL set to improve its services by structuring strategic conversations that built better patron and staff experiences. Through staff feedback and a cost-benefit analysis, they decided to focus their innovation communities around three core library functions: circulation, collections and reference. Once the teams were formed and had evaluated options for improvements, they presented their recommendations for achievement to senior leaders. Discussions with senior management and a series of staff recommendations led to the adoption of NYPL using innovation communities as a critical innovation practice.

Join speakers Mary Lee Kennedy and Bruce Strong as they discuss the importance of strategy shaping and how this technique rebuilt and repositioned the interior workings of the New York Public Library. Hear first-hand about the process, challenges, and staff feedback while learning how the social bonds created by the innovation communities continue to be an integral part of the library's efforts to embrace its strategic direction.

NYPL's work was recently highlighted by Harvard Business Review as an example for all businesses to follow.

Purchase the Webinar Here>>