User Experience

In the digital age, the range of programs and services libraries provide patrons has multiplied. People come to the library today – either the virtual or physical library - for many different reasons. To ensure that people’s needs are being met, libraries must continually gauge customer satisfaction.

This category recognizes innovations in assessing user/audience satisfaction; strengthening customer service standards, tools and techniques; using digital technologies to expand services for library users; tracking attendance/participation in programs; and, always, preserving intellectual freedom and privacy.

User Experience

New CML website sets foundation for "My Library" strategy

On Feb 29th 2012, the Columbus Metropolitan Library took a giant leap in moving their “My Library” strategy forward by launching a new website that allows customers to create and widgetize their own personalized homepage of their favorite electronic resources, reading genres, local news feeds, and more. Read More ›

User Experience

DCPL iPad Portal

A specially formatted portal for the iPad that puts common circulation, outreach, and customer service tasks within easy reach of library staff. Encourages staff to come out from behind desks and interact with customers anywhere. Provides staff a portable tool for common tasks, and teaching tools for ebooks Read More ›

User Experience

Music Advice for Individuals and for the Masses

Librarians at the Jacksonville Public Library have developed a personalized online Music Advisory service to help patrons discover new music to fit their tastes. They have paired this service with a weekly radio show, “Lost in the Stacks,” that highlights an eclectic variety of music available at the library. Read More ›

"Before and After" Self-Service Hours ›
Aurora Public Library , CO

Book-A-Librarian ›
Sno-Isle Libraries, WA

Welcome to the Calgary Public Library: a film DVD in 18 languages ›
Calgary Public Library, AL

Retooling Reference for Relevant Service @ Dallas Public Library ›
Dallas Public Library , TX

Ask GCPL ›
Gwinnett County Public Library, GA

Unified Service and Tiered Information Service ›
Houston Public Library, TX

New CML website sets foundation for "My Library" strategy ›
Columbus Metropolitan Library, OH

Scan José – bringing history to the 21st Century ›
San José Public Library, CA

One-stop login (single sign on) for library online services ›
Ottawa Public Library, AL

Unified Service and Teired Information Service Delivery ›
Houston Public Library, TX

MyCloud: A Personalized Computing Experience Using Desktop Virtualization ›
Cleveland Public Library, OH

Music Advice for Individuals and for the Masses ›
Jacksonville Public Library, FL

Beyond Words eNews ›
DC Public Library, DC

1848 Riverfront Panorama ›
Public Library of Cincinnati and Hamilton County, OH

Snap & Go: Delivering Service into the Community via QR Code Technology ›
Contra Costa County Library, CA

Class Discovery Wizard ›
Orange County Library System, FL

PubHub ›
Sno-Isle Libraries, WA