ULC Webinar Series on Cultural Intelligence (CQ) Part 1 - Building CQ: Fostering Our Cultural Intelligence

April 27th, 2017 | 9 - 10 am PT | 10 - 11 am MT | 11 am -12 pm CT | 12 - 1 pm ET


Marcia Warner, Director and Marla Ehlers, Assistant Director, of the Grand Rapids Public Library will present a two-part webinar series on Cultural Intelligence -  Building CQ: Fostering Our Cultural Intelligence (April 27) and Applying CQ: Shaping Culturally Intelligent Libraries (May 11).

To kick-off the series on April 27, Marla will define the four interdependent skills of Cultural Intelligence:

  • Knowledge
  • Motivation
  • Interpretation
  • Behavior

And discuss how in a world of cultural clashes, any effort towards cultural intelligence will make an immediate and effective impact. Relevant to all staff, this webinar introduces concepts and actions which shape personal and organizational cultural competencies. Through interactive content, the conversation will change perceptions and actions in ways which encourage and nurture.

Then on May 11, Marla will explore how CQ can shape our libraries’ policies, services, and programs in ways which help our staff and users bridge the culture gaps and cross the cultural boundaries of our ever-changing communities. Marla will also discuss how improving our organizational CQ fosters trust in our libraries and makes our libraries more effective community anchors. Build your organizational CQ and learn exercises you can apply immediately as you shape your library’s future.


Registration Fees

Members: $250 for the webinar package (April 27/May11) recording included

Non-Members: $400 for the webinar package (April 27/May11) recording included                 

*A landline (audio) and an internet connection (visual) are both needed for real-time event participation.

Members and non-members may purchase the package recording for $250/$400.

Presenter Bios

Marcia Warner is the Director of the Grand Rapids Public Library, a position she has held since December 2004. She is past President of the Public Libraries Association, and the  Michigan Library Association as well as Michigan Librarian of the Year. She has presented nationally on customer service in libraries and using advertising to gain public acceptance and awareness of library services. She holds a Bachelor of Arts degree in English Literature and a Masters of Library and Information Science degree, both from the University of Michigan. She heartily believes in education and the freedom that it brings to inner life but would not go back to formal education if you paid her.



Marla Ehlers

Trained by CQ expert Dr. Pennylyn Dykstra-Pruim, Marla Ehlers has facilitated multiple workshops on CQ among a variety of learners. Marla most recently presented on cultural intelligence at the California Library Association’s annual conference and has spoken on a variety of other topics at state and national conferences. With over 20 years in libraries and a background in teaching and children’s services, Marla is currently Assistant Director at the Grand Rapids (MI) Public Library.