Problem StatementLibrary websites require simple, intuitive navigation to enable customers to easily locate materials and relevant information such as local branch events. At the same time, content on a library site should be dynamic, rather than static. All staff can contribute, rather than just subject specialists.
San Jose Public Library’s new website, sjpl.org, is entirely staff developed using a Drupal-based content management system, which allows staff to input edits directly to the website. The newly designed site provides quick, intuitive access to the library’s online resources and information. Content is organized by what task the user wants to perform, rather than a format/category focus. For instance, users can choose from research, downloads, books, or services. The site incorporates videos and podcasts, as well as email and RSS alerts for new materials and library events.
Moreover, to provide engaging, fresh content in an easy to navigate format, the site features blog entries and pages that are created and updated by all staff. Over 250 staff, from clerical to librarians to managers, create blog posts and update content to pages in just a few clicks. Site visitors are invited to comment and interact with staff through the website, resulting in engaging conversations and a truly collaborative, staff-driven site.