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Houston Public Library: HPL Express

Houston Public Library
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Innovation Leader: Edward Melton, Administration Manager, Edward.melton@cityofhouston.net

Problem Statement

The mission of HPL Express is to deliver equitable access to the technology services of Houston Public Library. The focus of HPL Express is to bridge the information needs of the community through the use of technology. Each site is a unique library facility that extends the services of Houston Public Library. Service at each location will vary according to the physical space, service area, and community needs.

Innovation

HPL Express is an innovative new library service model developed by the Houston Public Library. These units are vibrant, state-of-the-art facilities servicing targeted communities with more technology per square foot than traditional print collections and shelving. HPL Express service model is placed within the walls of existing buildings such as multi-service centers, office buildings, parks, and other locations where services compliment the existing space. HPL has deployed advanced technology within these facilities so that customers have full access to the services, data, and collections of the entire library system. Our specially trained staff is committed to providing customers with a full range of programs, resources and services. These special service units ensure that our customers have an awesome HPL Express Experience.

Progress

Houston Public Library has opened four HPL Express libraries; HPL Express SW and Vinson are located in Multiservice Centers through a partnership with Health and Human Services, HPL Express at Discovery Green is located in the park through a partnership with the Discovery Green Conservancy, and Morris Frank Library is located in leased commercial space. HPL Express locations are unique service model that utilizes technology to meet the growing demands for digital resources. Equitable access to technology is a major goal of HPL Express libraries, but delivering beneficial training and lifelong learning opportunities are key components in the success of this service model. HPL Express libraries are constantly developing ways for the community to fully utilize available technology resources. During 2009, HPL Express libraries provided computer access to over 82,133 customers, and conducted 481 technology sessions for 4,642 students. HPL Express Southwest has also offered 97 Citizenship classes with an attendance total of 946 students, empowering customers to become productive citizens.