Customer Experience

Innovations in reaching new users; enhancing the customer experience. New approaches to organizing the library’s staff and/or space to better meet user needs.

2016 Top Innovator
Wichita Public Library Creates Raving Fans >

Wichita Public Library, KS

2016 Honorable Mention
Enriching the Visually Impaired Community >
Palm Beach County Library System, FL


“The Sea & Me” Children’s Interactive Exhibit  ›
County of Los Angeles Public Library, CA
“Attack of the Comic Books!” at Sorensen Library ›
County of Los Angeles Public Library, CA
Books, Bytes and Bikes  ›
San Francisco Public Library, CA
Sharing the Hillsborough Black Experience ›
Tampa-Hillsborough County Public Library, FL
Digital Strategy: Creating the Future ›
Charlotte Mecklenburg Library, NC
Going Fully Mobile ›
The Public Library of Cincinnati & Hamilton County, OH
Words at Play Vocabulary Initiative ›
Free Library of Philadelphia, PA
Seamless Library Cards for Students ›
Kansas City Public Library, MO
The AV Gear Closet  ›
Chattanooga Public Library, TN
Check Out the Arts ›
Dayton Metro Library, OH
“Mr. Librarian, Tear Down That Wall!” ›
Gwinnett County Public Library, GA
Eastside Branch Library ›
Lexington Public Library, KY
KDL Cruisers Circulating Bikes ›
Kent District Library, MI
Fairy Tale Library: Literacy, Programming and Play ›
Arlington Heights Memorial Library, IL
A River Runs Through It: Engaging a City ›
San Antonio Public Library, TX
Back to Basics: Patron Driven Acquisition ›
Pima County Public Library, AZ
Creation Stations Satellites/Portals ›
Broward County Library, FL
BCL WoW Digital Media Kiosks ›
Broward County Library, FL
Hattiloo at the Library ›
Memphis Public Library & Info Center, TN
CLOUD901: Teen Mobile Info Hub (TMIH) ›
Memphis Public Library & Info Center, TN