Customer Experience

Innovations in enhancing the customer experience; reaching new audiences; new/refined service standards, tools and practices; new approaches to assessing customer satisfaction and incorporating feedback; using digital technologies to enhance programs and services.

2015 Top Innovator
Immersive Cultural Experience Est Bien Meilleur >

Jacksonville Public Library, FL

2015 Honorable Mention
Digital Library Community Project >
San Antonio Public Library, TX


Virtual Lawyers in the Library  ›
Santa Clara County Library, CA
Open for All ›
Calgary Public Library, AB
WoW! - Fresno's Without Walls Library ›
Fresno County Public Library, CA
Pathway for New Americans at NPL ›
Nashville Public Library, TN
User Experience Design – Redirection Reduction ›
Palm Beach County Library System, FL
Customer Service In a Fully Mobile Enviro ›
Public Library of Cincinnati & Hamilton County, OH
WiFi Hotspots - Bring The Internet Home ›
San Mateo County Library, CA
Classroom Libraries ›
St. Louis County Library, MO
Creating Teen Digital Booktalks  ›
Montgomery County Public Libraries, MD
STEM Mini-Stations  ›
Montgomery County Public Libraries, MD
Personas ›
Des Moines Public Library, IA
Culinary Literacy Center ›
Free Library of Philadelphia, PA
Teen Driven Programs ›
Salt Lake County Library Services, UT
Power Up Your Ram Card (Student ID) ›
Poudre River Public Library District, CO
MPL Express at Silver Spring ›
Milwaukee Public Library, WI
Chattanooga Public Library: The 2nd Floor ›
Chattanooga Public Library, TN
Extreme Summer Reading Makeover ›
San Jose Public Library, CA