Customer Experience

Innovations in enhancing the customer experience; reaching new audiences; new/refined service standards, tools and practices; new approaches to assessing customer satisfaction and incorporating feedback; using digital technologies to enhance programs and services.

DPL Connect bookmobile2014 Top Innovator
DPL Connect: A Pedal-Powered Bookmobile >

Denver Public Library, CO

2014 Honorable Mention
Great Stuff: EPL Makes It Personal >
Edmonton Public Library,