Customer Experience

Innovations in enhancing the customer experience; reaching new audiences; new/refined service standards, tools and practices; new approaches to assessing customer satisfaction and incorporating feedback; using digital technologies to enhance programs and services.

DPL Connect bookmobile2014 Top Innovator
DPL Connect: A Pedal-Powered Bookmobile >

Denver Public Library, CO

2014 Honorable Mention
Great Stuff: EPL Makes It Personal >
Edmonton Public Library,


5 Innovative Ways to Connect Readers & Great Books ›
Cuyahoga County Public Library, OH
24 Hour Library ›
Pioneer Library System, OK
ACPL Family App ›
Allen County Public Library, IN
ASK US! Chat Service ›
Denver Public Library, CO
Book a Librarian/Book a Trainer ›
St. Louis County Library, MO
CD of the Month Club ›
Public Library of Cincinnati & Hamilton
DC Jail Video Visitation Program ›
District of Columbia Public Library, DC
Engaging Writers with a Community Novel Project ›
Topeka & Shawnee County Public Library, KS
Meet the Author Series 2013 ›
Gwinnett County Public Library, GA
Ready for Kindergarten ›
Columbus Metropolitan Library, OH
Ready for Kindergarten Home Visiting Program ›
Columbus Metropolitan Library, OH
Recycled Reads ›
St. Louis County Library, MO
Screencasted Database Tutorials ›
Denver Public Library, CO
SFPL Computer Corps  ›
San Francisco Public Library, CA
Skills Challenge ›
Orange County Library System, FL
Super Kinder (Listos para el kinder) ›
Hennepin County Library, MN
World Language Community Services ›
St. Paul Public Library, MN
You Belong @ Your Library  ›
Loudoun County Public Library, VA