Customer Experience

In the digital age, the range of programs and services libraries provide patrons has multiplied. People come to the library today – either the virtual or physical library - for many different reasons. To ensure that people’s needs are being met, libraries must continually gauge customer satisfaction.

This category recognizes innovations in enhancing the customer experience; reaching new audiences; new/refined service standards, tools and practices; new approaches to assessing customer satisfaction and incorporating feedback; using digital technologies to enhance programs and services.

2013 Top Innovator
Grow a Reader Early Literacy App >
Calgary Public Library, ABGrow a Reader

2013 Honorable Mention
MyCloud >
Cleveland Public Library, OH