Customer Experience

In the digital age, the range of programs and services libraries provide patrons has multiplied. People come to the library today – either the virtual or physical library - for many different reasons. To ensure that people’s needs are being met, libraries must continually gauge customer satisfaction.

This category recognizes innovations in enhancing the customer experience; reaching new audiences; new/refined service standards, tools and practices; new approaches to assessing customer satisfaction and incorporating feedback; using digital technologies to enhance programs and services.

2013 Top Innovator
Grow a Reader Early Literacy App >
Calgary Public Library, ABGrow a Reader

2013 Honorable Mention
MyCloud >
Cleveland Public Library, OH

Art in the Library ›
Gwinnett County Public Library, GA
Eliminating Barriers to Access  ›
Chicago Public Library, IL
Grade DC ›
District of Columbia Public Library, DC
Help Desk Re-envisioned ›
Pierce County Library System, WA
KidsConnect Website ›
Orange County Library System, FL
Managing DVD Access and Theft ›
Pierce County Library System, WA
Mystery Shop ›
Columbus Metropolitan Library, OH
QR Quest ›
Broward County Library, FL
Satellite Summer Reading Program ›
Aurora Public Library, CO
Technology Core Competencies ›
The Public Library of Cincinnati & Hamilton County
Whack-a-Dewey-Deci-mole! ›
Salt Lake County Library Services, UT